Tuan-He Lee

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Family, partners, and close friends play a critical role in supporting individuals with mental illness, even when living at a distance. As global mobility increases alongside mental health awareness, remote supporters play a significant role in providing care for individuals in need. These remote supporters face unique challenges in providing effective support without being physically present. Through qualitative interviews, surveys, and online content analysis, I examine how supporters develop patterns of interaction, communication strategies, and technology-mediated care practices. My research aims to empower remote supporters to maintain their own wellbeing while providing remote care.

Misinformation in private messaging platforms is difficult to challenge due to social norms, interpersonal relationships, and technological affordances. This interview study investigated users who adopted an automated fact-checking bot in their messaging groups. We explored users' motivations and perceptions of the chatbot and assessed its influence on interpersonal interactions. Findings suggest that conversational agents offer a promising approach for tackling misinformation, particularly when conversational participants disagree. This work has been published at Group 2025.

As a research fellow at the Consumer Reports Innovation Lab (Summer 2023), I contributed to developing the app Permission Slip, a digital privacy assistant that helps consumers regain control over their personal data. The CR Innovation Lab designs, prototypes, and scales new solutions that enable consumers to make informed choices. This study examined consumer expectations of privacy tools through surveys and card-sorting technique. I identified key priorities for data management and distinct privacy personas that informed the design of the app's information architecture. Check out my detailed report to learn more about this work!